How to Claim

We’ll assist you through the claim process.

This guide will ask you a question and based on your response reveal you another question or result.

Before you start, check if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting documents to advance your claim.

We’ll let you understand the outcome of your claim. We’ll send out a message to your myGov Inbox.

If you don’t get electronic letters, we’ll send you a letter in the mail.

If you think we have actually made an error you can ask us to examine our choice.

We can help if you remain in financial difficulty or need unique help while we process your claim.

4: Are you declaring JobSeeker Payment on your own?

5: Do you have a Nominee plan in location?

To declare on someone else’s behalf you need to be authorised.

The individual you’re claiming for should nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Nominee plan

You need to have an arrangement in location to declare on somebody else’s behalf.

The individual you’re claiming for will need to begin the process. Read about how to add a Candidate plan utilizing your online account.

7: Do you want to claim online?

The easiest way is to claim online.

8: You can claim over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not require to go to a service centre to make a claim. If you’re feeling weak, or need to isolate yourself at home, please do not visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To declare a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it’s easy to create one.

To link Centrelink you’ll need your Centrelink Customer Reference Number (CRN).

Go to myGov

12: Link Centrelink with your CRN and make your claim

To declare a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, choose View and link services.
2. Under Link a service find Centrelink and select Link.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers select Start.
7. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you need a Centrelink online account linked to myGov. If you don’t have a myGov account, it’s easy to develop one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Regards to usage. If you accept the terms, choose I agree.
3. Enter your e-mail address, then verify this a code we email to you. Your myGov account should use an unique e-mail address. You can’t use the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you’ll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and get in responses.
6. You’ve created your myGov account, choose Continue to myGov.

After you show who you are through myGov by going into some information about you, you’ll get a CRN. We’ll examine if you already have a CRN or create one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some individual details and we’ll inspect them versus our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity information from among these files: – existing Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll also need identity details from among these documents:

– Australian motorist licence
– ImmiCard provided by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to provide us an acceptable photo identity file along with any other documents we might request for.

If you can’t show who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to declare after you produce your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You require to connect your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you do not have one or can’t remember your Centrelink Customer Reference Number (CRN), choose No.

18: Sign in to myGov and show who you are to connect Centrelink

To claim a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– show your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is currently the only Digital Identity supplier that provides the strong level Digital Identity required for job Centrelink.

Download and use the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, information from your identity documents and confirm your picture.

Find out how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to connect Centrelink and prove your identity.

1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your approval to share your details with Centrelink.
4. Select No to Do you have or know your CRN?
5. Select Start in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t prove your identity online, call us on the Centrelink Employment Services line.

19: job How to declare after linking Centrelink to your myGov

Once your Centrelink online account is connected to myGov, you can apply online.

1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Request JobSeeker Payment then follow the prompts to complete your claim.

20: Sign in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Get JobSeeker Payment and follow the prompts to complete your claim.

We’ll inform you if you require to do anything else to complete your claim. We may ask you send supporting files to submit your claim.

You can finish these actions up to 13 weeks before your circumstances change. You can then submit your claim 14 days before your scenarios change. We’ll contact you to advise you to do this.

21: Check in to myGov and link to Centrelink with your CRN to claim

To claim a payment you require a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Look For JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

22: After you claim by phone

We’ll call you if we need more details.

We’ll send you a letter to let you understand your claim result. If your claim is successful, we’ll let you know:

– when you’ll get your first payment
– how much you’ll get.

23: After you claim online

After you send your claim online, you’ll get an invoice informing you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is connected to myGov, check in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you don’t agree with our choice call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to examine our decision.

To do your service with us, produce a myGov account and link it to Centrelink.

You need to show your identity before you claim a payment or service.

When you claim a payment or service, job we’ll ask you for job some files to support your claim.

If you or your partner quit working, or change from complete time to casual work we’ll require an Employment Separation Certificate from you in some situations.

You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your details and get payments for you.